“We will be happy to supply you with our natural products. 
Your specific questions : We do deliver to Romania (Orkos);
- due to the long distance we cannot take guarantees for fresh products;
- deliveries leaving here on Monday arrive in Romania at the earliest on Friday;
- in weeks with bankholidays in Germany or Austria on Monday, Tuesday or Wednesday we cannot deliver to Romania as the arrival would be even later as normal;
- you cannot use the online-shop at the moment but if you follow the instructions given below you can order by simple email;
- several links mentioned below are not active at the moment;
We have two special offers every weekat reduced prices:
http://eng.orkos.com
At this link you can also find more useful links (a few are not active), many in English:
PRODUCTS, QUALITY, ORDERING, THE COMPANY.
More information about the special offers and other seasonal products you can find in the weekly catalogue
(only in German or French, but the pictures will give you some ideas nevertheless):
in German: http://de.orkos.com
(“Fenster schließen”, “Produktkatalog herunterladen in Euro”) (in Euro: see attachment);
deliveries to Switzerland: choose “Produktkatalog herunterladen in CHF”
in French: http://fra.orkos.com
(“Télécharger le catalogue général”)
deliveries to Switzerland: choose “Prix en francs suisses”
´
A list of our products without pictures, but details on unit weights, minimum order quantities and packing units (5% discount) you find here
(only in German or French):
in German: http://deu.orkos.com
in French: http://fra.orkos.com
If the list is not shown, try again later.
If you are especially interested in exotic fruit, we offer a discovery-packs for new customers (without durian) at reduced prices: 3 kg = € 29,- or 6 kg = € 59,- (every product will be labelled individually by its name).
Very userful is our list how to store our products, and how you can identify and influence the ripeness of fresh products
(only in German or French, € 1,-).
To asses shipping charges and delivery times for some countries, click here:
in German: http://store.orkos.com/html/Delivery_DEU.html
in French: http://store.orkos.com/html/Delivery_FRA.html
For some countries UPS will charge an additional fee of € 22,- for remote locations (if you want to find out, send us your destination and its postcode).
We cannot guarantee for the quality of fresh products in deliveries which take longer than two days.
The online-store doesn’t contain all of our products, but it has pictures and additional information:
http://store.orkos.com/eng/
How to order:
You can order our products even if you don’t want to use the online-store:
by phone, or by mail to bestellservice@orkos.com
Place your order from Wednesday 4pm until Sunday 10 pm (GMT+1) and your parcel will be dispatched at the earliest the following Monday. It will reach you in the following days, depending on which country you live in.
More advice on placing orders you find here:
http://eng.orkos.com/Ordering/How-to-order.aspx
In order to give you a Customer-ID we need the following information:
title/Mr/Mrs
first name (Christian name)
last name (family name)
billing address
delivery address (if different)
country
in addition if possible:
telephone number (fixed line and/or mobile)
e-mail address
Who told you of Orkos?
Payment of your first order:
credit card: Mastercard or VISA(+ € 1,-)
we need the following information:
type of card (Mastercard or VISA)
printed name on the card
card number
three-figure check-digit
expiry date
(your order can be placed as soon as we have received the details)
prepaymemt (your order can be placed only after receipt of your prepayment)
Postbank Berlin
IBAN: DE 17 1001 0010 0038 0031 00 (don’t use blanks)
BIC: PBNKDEFF
beneficiary: ORKOS
reason for payment: your first and second name + your ORKOS Customer-ID (if known)
(please calculate the approximate amount yourself, we don’t issue advance invoices)
Should the address of Postbank Berlin be required, here it is:
Postbank Berlin, Hallesches Ufer 60, 10963 Berlin, Germany
In some countries ORKOS has a local bank-account, if you prefer to use one of these, you can check here:
http://de.orkos.com/Default.aspx?tabid=81
direct debit authorisation
only if you have a bank-account in Germany (ask for more details)
Kind regards”
Schöne Weihnachten und ein Gutes Neues Jahr wünscht Ihnen
Orkos-Bestellservice
…………………………………………………………………………
Orkos, das Versandhaus für eine gesunde Ernährung
www.orkos.comCallcenter täglich von 16 bis 22 Uhr:
FreeCall für Deutschland: 0800 999 888 1
International: 0033 16460 2121
FreeFax für Deutschland: 0800 999 888 2
Fax international 0033 16460 2101
E-Mail: bestellservice@orkos.com
E-Mail für Wiederverkäufer: wiederverkaeufer@orkos.com
E-Mail Kundenservice: service@orkos.com
